Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of copywriterlabs.com and any copywriting services purchased through it or arranged directly with CopywriterLabs ("we," "us," "our"), based at 115 Mullen Ave, Lima, OH 45801, USA. By placing an order, submitting the contact form, or otherwise engaging our services, you agree to these Terms.

2. Services we provide

We provide fixed-scope copywriting services across eight service lines — Website Copywriting, SEO & Blog Content Writing, Landing Page & Sales Page Copywriting, Email & Newsletter Copywriting, Brand Messaging & Positioning, Product Descriptions & E-commerce Copy, Case Studies & White Papers, and Ad & Social Media Copywriting — each sold as one of three fixed packages (Essential, Professional, Authority) or as a custom-quoted engagement. Exact scope, deliverables, delivery timelines, and revision rounds for each package are stated on the relevant service page and on our Pricing page at the time of purchase.

3. Ordering and acceptance

An order is placed by adding a package to the cart and completing checkout, or by agreeing to a custom quote in writing (including by email). We reserve the right to decline any order, at which point any payment collected for that order is refunded in full. Once an order is accepted, work begins according to the process described in Section 5 and on our How It Works page: we issue a kickoff brief, and your project's timeline begins once you return it.

4. Pricing and payment

Prices for all fixed packages are published on the relevant service page and on our Pricing page and are payable in full at checkout. Custom-quoted engagements carry a project deposit, detailed in your quote, and are otherwise governed by the terms of the signed quote or statement of work where one exists, which supersedes these Terms where the two conflict. All prices are in US dollars. As of this policy's last-updated date, our online checkout operates in demo mode; no card is charged and no card data is collected, stored, or transmitted through this site. Real orders are currently invoiced directly — contact us to arrange one.

5. Revisions and scope changes

Every package includes a defined number of revision rounds: one at Essential, two at Professional, three at Authority. A revision round is one consolidated set of feedback on a delivered draft, addressed in a single turnaround. Revision rounds must be requested within 30 days of the relevant delivery; unused rounds expire and are not refunded in cash. Work outside the original scope — additional pages, posts, emails, SKUs, or assets beyond what was purchased — is quoted separately in writing before any additional work begins.

6. Intellectual property

Until final payment is received, all drafts, frameworks, and other work product remain the property of CopywriterLabs. On receipt of final payment, full ownership of the delivered copy transfers to you, free of any license restriction or attribution requirement, for use anywhere and in any form. We retain the right to describe completed engagements in anonymized, non-identifying form (by sector, size, and result) for our own marketing purposes, consistent with how our existing case studies are presented; we will not name you or your business without your written permission.

7. Cancellations and refunds

Cancellation, refund, and rescheduling terms are set out in full in our Refund & Cancellation Policy, which is incorporated into these Terms by reference. In summary: cancel before kickoff (or within 5 business days of purchase, whichever is later) for a full refund; cancel after kickoff but before your first draft and a 50% non-refundable project deposit applies to the remainder; once your first draft is delivered, the engagement is complete for refund purposes, though your included revision rounds remain available.

8. Confidentiality

We treat information you share with us about your business as confidential and use it solely to deliver your project. A mutual non-disclosure agreement is available on request, before any project details are shared, at no additional cost.

9. Disclaimer and limitation of liability

We provide copywriting services with the skill and care reasonably expected of a professional copywriting studio. We do not guarantee specific business outcomes — search rankings, conversion rates, sales, or revenue — since these depend on factors outside our control, including your offer, pricing, traffic, and market conditions. To the maximum extent permitted by law, our total liability for any claim arising from these Terms or our services is limited to the amount you paid for the specific package or engagement giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

10. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-law principles. Any dispute arising from these Terms or our services will be brought exclusively in the state or federal courts located in Allen County, Ohio, and you consent to that venue and jurisdiction.

11. Changes to these terms

We may update these Terms from time to time; the "Last updated" date above reflects the most recent revision. Changes apply to orders placed after the update; your original order remains governed by the Terms in effect when you placed it.

12. Contact us

Questions about these Terms: support@copywriterlabs.com, (983) 270-2731, or 115 Mullen Ave, Lima, OH 45801, USA.