We'd rather answer this than have you guess.

Every package states its scope in plain terms before you pay — number of pages, posts, emails, or SKUs, plus how many revision rounds are included. Nothing is scoped "later," and nothing costs more once you’ve paid unless you ask for something outside the original scope.

Most projects do fit — the 8 services cover the large majority of what businesses need written. For anything unusual (a multi-channel launch, a rebrand that spans several services at once), every service page has a custom-quote option; tell us the scope on the contact page and we’ll quote it directly, fixed-price, same as everything else.

Yes — add as many packages as you need to the same cart, across any of the 8 services. Each keeps its own scope, delivery timeline, and revision rounds; they don’t get bundled into one combined project unless you tell us to plan them that way.

Yes, regularly. The kickoff brief and a structured discovery conversation do the work of getting us up to speed — we don’t need to have written for your exact industry before to write specifically about your business, because we’re not writing from a template.

Yes, in full, on final payment. There’s no license, no attribution requirement, no ongoing fee to keep using it.

Often, yes — for custom-quoted work especially, we’re used to working under a client’s own NDA or contractor agreement. Ask when you reach out and we’ll tell you honestly if there’s a conflict.

No. Full ownership transfers on final payment, one time, no renewal, no attribution requirement, no restriction on how or where you use it.

The writer assigned at your kickoff is who drafts and owns your project start to finish; work isn’t subcontracted out to a third-party freelancer pool.

You get your included revision rounds — 1, 2, or 3 depending on tier — to redirect it. We’re not done until you approve the draft within that number of rounds.

One round is one consolidated set of feedback on a draft, addressed in one turnaround. It’s not per-sentence, per-email nitpicking spread across two weeks — gather your notes, send them together, and we turn around the revised draft as one pass.

Further rounds are quoted separately, usually at a fraction of the original price. Most projects don’t need it — the included rounds are enough when feedback is specific and consolidated.

No — they need to be used within 30 days of the relevant delivery. Unused rounds expire; they’re not refundable in cash, since the studio’s schedule reserved that time whether or not you used it.

You pay the full package price at checkout. For custom-quoted work outside the packages, a project deposit applies before kickoff — full detail is in our Refund & Cancellation Policy.

Checkout demonstrates the full flow, but payment processing is currently in demo mode — no card is charged and no card details ever leave your browser. It’s clearly marked at the payment step and on your confirmation. If you’d rather place a real order today, contact us directly and we’ll invoice you the standard way.

Custom engagements outside the fixed packages carry a project deposit, detailed in the quote before you approve it, and covered fully by our Refund & Cancellation Policy.

No. Your price is locked at checkout (or at quote approval, for custom work). Additional scope you request later is quoted and agreed separately before any extra work begins.

From kickoff brief to first draft: 5 business days at Essential, 10 at Professional, 15–20 at Authority. That clock starts when you return your completed kickoff brief, not when you check out.

Sometimes, for an additional fee — ask at kickoff. We’d rather quote an honest rush fee than promise a date we can’t hit.

The timeline assumes reasonably prompt turnaround on your end (kickoff brief, revision feedback). If you know you’ll be slower, tell us at kickoff so we can plan the schedule honestly instead of letting a date slip silently.

Yes — the 5/10/15–20 business day windows cover the first draft. Each revision round typically adds 2–4 business days, depending on how much changed.